HNB Procurement Earns ISO 9001:2015 Certification
Hatton National Bank PLC (HNB) continues to stand out as a top financial institution in Sri Lanka. It has recently achieved the ISO 9001:2015 certification for its Procurement Function. This shows the bank’s constant push for excellence in all its operations. Bureau Veritas acknowledged this certification, covering HNB Procurement processes like IT, Stationery, and General Procurement. These processes are within its Banking Services Department. This sets a global benchmark for quality management.
As a leader among Sri Lanka’s private banks, HNB has 254 customer centers. Its chase for the 2015 certification is backed by a history of excellence. Winning ‘The Best Bank – Sri Lanka’ at the Emerging Asia Banking Conclave and Awards and being named Best Retail Bank by the Asian Banker Awards show its commitment to top service. The ISO 9001:2015 certification adds to HNB’s collection of ISO recognitions. These include Inward Remittance, Outward Remittance, Centralized Operations, Centralized Credit Operations, and Credit Administration Departments.
The HNB ISO Certification boosts operational efficiency and improves supplier relations. It also lowers procurement errors. This award came after a detailed audit that checked most of HNB’s procurement activities. The bank noted big improvements in procurement, including more efficiency and fewer mistakes. These gains came from specialized training for the Procurement staff. These improvements after getting the ISO certification highlight HNB’s ongoing commitment to doing better and keeping stakeholders happy.
HNB Procurement Function Earns Prestigious ISO 9001:2015 Certification
The HNB Procurement Function now has the ISO 9001:2015 certification. This marks a big improvement in how it operates. It not only shows that HNB leads in banking innovation, but also its strong commitment to top service and client happiness. The 2015 certified procurement practices place it among the best in Sri Lanka’s banking world.
Significance of ISO 9001:2015 Certification for HNB Procurement
The ISO 9001:2015 award highlights the HNB Procurement Function’s aim for global quality standards. Achieving this level proves HNB’s quality management system is strong, making its procurement practices more reliable and efficient. This achievement also builds more trust with suppliers and partners, leading to better and more innovative procurement.
Rigorous Process of Achieving the ISO 9001:2015
Gaining the ISO 9001:2015 certification required a detailed review of HNB’s buying processes. This close examination made sure all operations met the highest quality standards. The procurement team had to show excellence in areas like IT, stationery, and general buying to meet the strict ISO criteria.
| Department | Certification Year | Scope |
|---|---|---|
| HNB Procurement Function | 2024 | IT Procurement, Stationery Procurement, General Procurement |
| Centralized Operations | 2024 | Centralized Operations for banking services |
| Credit Administration | 2024 | Administering Credit Operations |
| Inward and Outward Remittance | 2024 | Handling of internal and external remittances |
Earning the HNB Procurement ISO 9001 certification is a big achievement for the bank. It’s seen as a sign of trust and efficiency by partners and clients. HNB is dedicated to keeping its high standards in the tough world of finance.
Comprehensive Quality Management Frameworks at HNB
Hatton National Bank (HNB) has boosted its service quality. It got the ISO 9001:2015 certification for various procurement and operational areas. This award by Bureau Veritas shows HNB’s strong focus on top-notch quality management in financial services.
This honor covers important areas like IT, Stationery, and General Procurement. It shows the bank’s efficiency and its ability to meet global standards. These standards aim to make customers happier and improve how things run.
HNB’s quest for top quality doesn’t stop with procurement. Other key areas also achieved the 2015 certification. This includes divisions like Inward and Outward Remittance and Centralized Credit Operations. It marks a full embrace of quality-first strategies.
HNB operates a vast network of 254 customer centers. It’s one of Sri Lanka’s big private banks and focuses on tech innovation. The bank has won titles like Best Retail Bank and Best Bank in Sri Lanka at major awards.
The ISO 9001:2015 certification of HNB’s procurement is part of a broader quality focus. This approach is essential for growth in a shaky economy. It also helps build a strong brand that meets market and consumer needs.
Expanding Excellence: HNB’s Commitment to Service Quality
HNB is dedicated to outstanding customer service and improving customer experiences. It earned the 2015 certification in HNB Procurement. This shows HNB’s deep commitment to quality management in the finance sector.
By following the HNB Procurement ISO Certification standards, HNB proves its commitment. It aims to exceed customer expectations through quality service.
Impact of ISO 9001:2015 on Customer Experience
The ISO 9001:2015 isn’t just for show; it’s how HNB assures top-notch customer service. Thanks to the 2015 certification, customers can rely on HNB’s services. It shows HNB is proactive about quality and has systematic processes in place.
These achievements highlight HNB’s longstanding reputation for excellence. This includes being named ‘Sri Lanka’s Best Bank’ by Euromoney Magazine.
Supporting Strategic Goals Through Improved Operations
HNB’s certification under ISO 9001:2015 aligns with its strategic goals. It aims to be the leader and most trusted bank in Sri Lanka. The AA- rating from Fitch Ratings (Lanka) Ltd and awards, like ‘Best Managed Bank in Sri Lanka,’ show HNB’s commitment to excellence.
The efficiencies from the HNB Procurement ISO Certification support HNB’s aim for continual excellence.